Articles on: Credits & Usage Tracking

Why are some features asking me to upgrade after I already paid?

Sometimes your account settings need to be refreshed if you’ve recently upgraded or changed your plan.

Logging out and logging back in often resolves minor sync issues.
Clearing your browser’s cache and cookies can also help.
Trying a different browser can help diagnose if the issue is browser-specific.

Troubleshooting & Tips

Log Out & Log In: Ensures your new plan is recognized by the system.
Clear Cache & Cookies: Removes outdated session information.
Try a Different Browser: Helps confirm if the problem is local to your current browser.

If these steps do not solve the issue, contact support; they can manually verify and refresh your account settings.

Updated on: 28/12/2024

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