I subscribed but credits or subscription aren't showing

This usually happens when the account was created under a different email than the one used for payment.

1. Search your inbox for an email from humans@mail.galaxy.ai — that includes your correct plan details
2. Sign out and log back in using that exact email
3. Avoid Apple Privacy Relay addresses (@privaterelay.appleid.com) — these can prevent the system from detecting your subscription

Updated on: 11/04/2026