How to cancel my subscription?
You can cancel your subscription anytime in just a few steps:
💻 If You Subscribed via Website:
- Log into Galaxy.ai at https://galaxy.ai/sign-in.
- Open the left sidebar and click “Manage Billing.”
- Stripe portal will open, allowing you to cancel or switch plans.
If you’re unable to log in
- Go directly to Stripe’s billing portal (https://billing.stripe.com/p/login/4gw2bP5Qmdn0bAI288) and enter the same email you used for your the payment. You will then be able to manage or cancel your plan through Stripe without logging in to Galaxy.ai.
📱 If You Subscribed via App Store or Play Store:
Cancellations must be done directly through Apple App Store or Google Play Store.
We cannot cancel or manage mobile app subscriptions through Stripe or Galaxy.ai’s web platform.
Troubleshooting & Tips
- If you don’t see the Manage Billing button, ensure you’re logged into the correct Galaxy.ai account.
- Contact support if you run into any errors or can’t locate your subscription details.
- Keep in mind that canceling will immediately remove your lifetime discount (if applicable) and delete all your data (chat history, media generations, saved prompts, etc.).
Updated on: 01/06/2025
Thank you!